return & exchanges

returns policy:

We allow 14 days from the date of receiving your order to return for a full refund or store credit (minus shipping charges).

If you would like an exchange or refund, please contact sales@maevaavenue.com with your name & order number.

Return requirements:

• Items must be returned unworn within 14 days. Items will be inspected and if they meet the criteria they will be accepted. 
• Items must be in the same condition they were received in.
• Items must have all swing tags attached.
• Items must be returned in original maeva bag - this protects them for damage in transit. If our items are received back damaged, we are not liable.
• Your refund (minus shipping charges) will take up to 7 - 10 days.
• We will not refund any items that return back to us with marks or in the condition that they weren't delivered to you in.
• Customer is responsible for the return shipping cost. 
  
• Sale items are final sale and cannot be returned or exchanged.
• We have the right to refuse any returns that come back to us not following our guidelines.
• If items do not meet our standards, customer will be asked to pay the shipping cost to return the refused return back.

• Late returns (out of our 14 days) that are refused will be sent back to customer, shipping cost paid by customer.

Pre-order items:

Pre-order items are exchange only or a credit note valid for 3 months, no refunds.

Faulty items:

Our products at Maeva Avenue are quality controlled, however if in the rare occasion a customer receives a faulty item, we’re happy to assist you. Please send us an email sales@maevaavenue.com.

How to make a return? 

Please send an email to sales@maevaavenue.com.